Shipping & Return
SHIPPING INFORMATION
- We currently offer shipping within the United States.- Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.
- We offer standard shipping options with delivery times ranging from 3-7 business days, depending on your location.
- Shipping costs will be calculated at checkout based on the weight and dimensions of your order.
INTERNATIONAL SHIPPING
- Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience.RETURN POLICY
- We want you to be completely satisfied with your purchase from Tomato Japanese Grocery. If for any reason you are not satisfied, you may return eligible items within 7 days of delivery for a refund or exchange.- To be eligible for a return, items must be unused, unopened, and in their original packaging with all tags attached.
- To initiate a return, please contact our customer service team at tomatostore1@gmail.com to obtain a return authorization and shipping instructions.
- Please note that shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is due to an error on our part or a defective item.